Refund policy

At Cockroach Janta Clothing, we want every customer to receive the right product in good condition. Please read our refund policy carefully before placing an order.

Refund Eligibility

Refunds may be approved only in the following cases:

Wrong product delivered
Wrong size delivered by us
Damaged product received
Defective product received
Product lost in transit and confirmed by courier partner
Order cancelled before dispatch

To be eligible for a refund, the product must be unused, unwashed, unworn, and returned with original tags, packaging, and invoice wherever applicable.

Refund Request Timeline

If you receive a wrong, damaged, or defective product, you must contact us within 48 hours of delivery.

Please email us at:

Email: support@cockroachjantaparty.clothing
Phone / WhatsApp: +91-7838337660

Please include:

Order number
Registered phone number or email ID
Clear photos/videos of the product
Photos of packaging
Description of the issue

Requests raised after the eligible timeline may not be accepted.

Non-Refundable Cases

Refunds will not be provided in the following cases:

Product has been used, washed, worn, altered, or damaged by the customer
Product is returned without original tags or packaging
Customer ordered the wrong size
Customer changed their mind after delivery
Minor color variation due to screen/display settings
Delay caused by courier/logistics partners
Final sale or clearance sale items, if marked non-refundable
Customized or specially made products, if applicable

Refund Approval Process

Once your refund request is received, our team will review the details and may ask for additional photos, videos, or information.

If the return is approved, the product may need to be picked up or shipped back to us for inspection.

After the returned product is received and inspected, we will notify you whether the refund has been approved or rejected.

Refund Timeline

If approved, refunds will be processed within 5–7 business days to the original payment method.

The time taken for the amount to reflect in your account may depend on your bank, UPI provider, card issuer, or payment gateway.

Refund Mode

Refunds are usually issued to the original payment method used while placing the order.

For Cash on Delivery orders, if available, refunds may be processed through bank transfer, UPI, store credit, or any other method approved by Cockroach Janta Clothing.

Replacement Instead of Refund

In cases of wrong, damaged, or defective products, we may offer a replacement instead of a refund, subject to product availability.

If the same product is unavailable, we may offer an alternate product, store credit, or refund.

Cancellation Refunds

Orders cancelled before dispatch may be eligible for a refund.

Once the order has been shipped, it cannot be cancelled. You may request a return or exchange as per our policy.

Contact for Refunds

For refund-related queries, contact us at: